Tilley Chemical
Baltimore, Md
 
Creative Floors
Newark Delaware
 
Belair Nissan
Belair, Md
 
Sargis Associates
Rocky Hill, Ct.
 
Benjer Concrete
Middle River, Md
 
Ski Landscape
Indianapolis, In
 
St John Properties
Baltimore, Md
 
Engledow Group
Carmel, Indiana
 
Brunswick Excavating
Frederick, Md
 
Mercervu Farms
Mercervu, Pa.
 
Bay Area Tree Care
Pasadena, Md
 
Sunterra Landscape
Austin Texas
 
Jones Chrysler Plymouth
Bel Air, Md
 
Bowen and Kron
Baltimore, Md
 
Paganelli Construction
Windsor Locks, Ct
 
BC Bassford
Severna Park
 
BW Excavating
Clarksburg, Md
 
Brandenburg Electric
Frederick, Md
 
Ashton Electric
White Marsh, Md
 
Chesapeake Steel
Baltimore, Md
 
Classic Landscape,
Woodboro Maryalnd
 
Evergreen Security
Edgewood, Md
 
Eyre Bus Tour and Travel
Glenelg, Md
 
Olympic Auto Parts
College Park, Md
 
HomeMedi Service
Havre de Grace, Md
 
Builders Windows and Doors
Frederick, Md
 
LJ Brossoit and Sons
Baltimore, Md
 
Porters Landscaping
Baltimore, Md
 
Precision Concrete
White Marsh, Md
 
Red Line Transport
Baltimore, Md
 
Sagamore Mechanical
Baltimore, Md.
 
Skillforce, Inc
Baltimore, Md
 
Southern Maryland Recycling
Owings, Md
 
Southway Builders
Baltimore, Md

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Wireless Resolutions representatives spend countless hours researching industry networks, features, plans, programs and promotions. This knowledge can greatly reduce your overall monthly cost for wireless services, reduce the time you spend managing wireless accounts, and bring you a cost reduction program that best fits your needs. 

Why choose Wireless Resolutions.....
 
Because an estimated 66% of all wireless bills contain errors, and 80% of all business customers pay them anyway without knowing.
 
Because the wireless providers brought in an extra $60 million dollars last year from over-charging their customers.
 
Because companies who use our Cost Reduction Program to manage wireless costs will be more likely to realize increased profits and stop over paying their wireless carriers for services.
 
Because it is virtually impossible to keep up with the changes in the wireless industry and to figure out the complicated bills with so many confusing rules.
 
Because companies would like to reduce the amount of hours spent managing their wireless accounts.
 
Because the Account Management Team at Wireless Resolutions will review bills, research programs that can greatly reduce cost of plans and equipment, and contact the provider on your behalf to identify billing errors, and in many cases get back that money.
 
We identify billing errors, junk fees, hidden fees and carrier overcharges.  We recover over- payments for you and stop these losses from future occurrence. We find our customers money!
 
We help you replace old, broken, lost or stolen phones on your account at a greatly reduced cost….sometimes at no charge! We help you eliminate phones that you are not using when they are still in contract.  Why pay for something you are not using?
 
We do a free bill review to find you the lowest possible wireless costs available based on your monthly usage and calling patterns.  Studies show that most companies are penalized for talking over their limit of for not using their allotted minutes.  We evaluate phone activity for each cell phone user, combined business use and pooling options.
 
We can show you individual employee abuse.  Are you being charged for expensive fee options such as 411 calls, text messaging, and custom ring tones?  Are these wireless phones being under-utilized while paying for full service?  Are your company cell phones being used per corporate policy?  We can help you isolate business vs. personal usage and we recommend safeguards to manage users’ time.
 
With our Cost Reduction Program, we GUARANTEE that after our FREE Wireless bill audit, your wireless phone bills will be accurate and lower.  WE ALSO GUARANTEE that we will make sure your phones are upgraded at little or no cost.  We will help you get a lower bill each month by eliminating services you are not using, by removing junk fees, correcting long-standing billing errors, and assuring that your rates will be the lowest available from your wireless provider.

Don’t pay another wireless bill until you find out how much you could be saving. Wireless Resolutions will perform a FREE BILL REVIEW for your business at no cost and without any obligation. Simply provide the following information.

Thanks for your interest in Wireless Resolutions. A representative will be in contact with you shortly.

 

Your Cost Control Advocate

Wireless communications are essential to today’s business operations. Yet, many businesses do not have the resources or expertise to closely monitor and control their wireless communications accounts on a regular basis. As a result, companies simply pay the assessed amounts— often riddled with erroneous charges and errors— rather than try to sort through lengthy, complex bills.

Wireless Resolutions works for you, not your wireless provider, to monitor and control all aspects of your account, focusing on managing and lowering your wireless expenses. They audit your invoices and provide your business with a complete bill analysis. The provide a Plan of Action for lowering your wireless costs, which often includes restructuring your wireless plans to better fit your usage and calling patterns and negotiating with your wireless provider to optimize savings for you.

Wireless Resolutions can provide the following services:

• Monthly bill audits and validations
• Cost reduction
• Elimination of junk fees and irregularities in billing
• Contract negotiations
• Rate plan optimization
• Recovery of past over-payments
• Account discounts
• Security and fraud protection
• New line activations
• Equipment management
• Equipment replacements and upgrades
• Accessory sales
• Data and GPS sales

No Expense for Cost Savings

If an initial review of your wireless bill does not reveal potential for savings, you pay Wireless Resolutions nothing. However, there usually are cost savings to be had, and since Wireless Resolutions generally saves your business more than you spend on its services, you may use some of this “found money” to pay Wireless Resolutions. You incur no added expense. The rest of your “found money” contributes directly to your bottom line.

Are You Paying Too Much for Wireless?

Are you being billed more than you should by your wireless carrier? Are you getting the lowest possible rate for the best wireless service your carrier offers? Are your employees running up your costs with fraud and abuse? Are you using the best wireless devices and system for your business?

You may be shocked to learn just how much you might be overpaying for your wireless service. To find out, call 410.679.1206 or email for a FREE BILL REVIEW from Wireless Resolutions.
 

“Even though our own internal processes are very thorough, Wireless Resolutions was able to complement our staff's resources. As a result, an ample refund for billing errors was realized. We discovered that we had been over paying our bill by over $1000 every month! We were very pleased that the process was effortless on our part. I highly recommend this company to anyone who wants to cut costs on their wireless expenses."
 


Clarence Hall, Telecom Manager

Bob Hall LLC-Anheuser Busch Distribution

Upper Marlboro, Maryland

 

 
“We were being told by our wireless provider that if we did not pay our outstanding balance on a bill that we knew was incorrect, our phones would be turned off.  We had tried to get this bill corrected for months and didn't know who to turn to.  So we called Wireless Resolutions and they completely turned the tables.  They found the error, made the correction and got us a credit for that error.  They then negotiated with the carrier to give us all new phones at no cost and two months of free service! They even lowered our bill another $400 every month.  Talk about service!   They have managed our account ever since and we wouldn't even consider having anyone else manage our account!   We highly recommend this company!”



Greg Bruce

Ground Tek, Inc.
Bel Air, Maryland

 

"Our wireless rep had just completed a bill review for us and said they could lower our bill by $100 a month. A few days later we read an article in the Baltimore Business Journal about what Wireless Resolutions was doing to help customers lower their wireless costs. So we called them to accept their challenge and they did our free bill review the next day.  They saved us another $475 a month over what our local rep could save us! They also found numerous billing errors going back an entire year and got us over $1000 back for those overpayments. The time and money we save now is phenomenal.  We strongly recommend this company if you want the real truth on cutting your wireless expenses from experts who know what they are doing.”



Kevin Via, Office Manager

Benjer Dumpsters, Dump Trucks and Demolition

Baltimore, Maryland

 

“We have been a customer of Sprint Nextel for a number of years.  Before we hired Wireless Resolutions to manage our wireless expenses, we were at the mercy of Sprint’s customer care department for everything from billing issues to service related problems and any changes we needed to make on our account..  Needless to say, our core business is not wireless communications. Dealing with customer service representatives has always been a nightmare that ended up costing us valuable time and considerable sums of money. Bringing in Wireless Resolutions was a wise move in that we now have an advocate who is always looking out for us.  Not only have we saved thousands of dollars on our account with Sprint Nextel, we now know that we are getting the best possible service for our money.”
 
Pete Hamer, Vice President
Hutchinson International, Inc.
Beltsville, Maryland

 

 “This is customer service unlike anything you have ever experienced. These are experts that beat the big wireless providers at their game!  We saved over $20,000 last year and signed up for another year without hesitation.  Wireless Resolutions is a must for your company.”

Russ Sterner, President
Master Care Floors
Arbutus, Maryland

 

"Wireless Resolutions delivered on all their promises to obtain credits and refunds from our wireless provider. They saved us over $15,000 a year, canceled phones we were not using without early penalties, and recovered some over payments we had made. They required minimal assistance from me or my team and we appreciated the level of diplomacy and expertise they showed when dealing with our accounts payable department and other staff members. By utilizing their expertise on an ongoing, intermittent basis, we can save the cost of hiring full-time in house-staff for this critical, cost saving business function."



Dallas Leasure, Chief Operations Manager

Melvin Benhoff and Sons 
Dundalk, Maryland
 

“Our company has worked with Marty Taylor, President of Wireless Resolutions, for over 8 years when she used to be our Sprint rep.  She was there for us prior to the start up of her new company that watches out for business customers who over pay their wireless bills and need to cut their wireless costs.  Her years of expertise and her methods of getting things done for customers are unlike anything you will ever experience. There is no better when it comes to taking sides with the customer and getting things done for them.  With over 30 phones on our account we don't have the time or patience to go over the bill each month, nor do we even know what we are looking for. The team at Wireless Resolutions has a trained eye for these things and makes sure that every junk fee and every single error gets credited back to our account.  Marty has saved us thousands of dollars over the years and we didn't even hesitate to continue working with her when she began Wireless Resolutions.  We highly recommend you take the opportunity to work with her and her team.  I guarantee you will not find anyone better!”

Tracey French, Owner/Business Manager

Ambassador Services Inc.

 



“Williams Crane Service has been working with Wireless Resolutions to manage our wireless account and save us money. These consultants on very hands on and all about making sure businesses are saving money.  They work hard to find over-charges and billing errors on our account each month and they follow through to make sure we are credited for those errors.  They are always there when we have a lost or damaged phone and they make sure we have a replacement within 24 hours.  Wireless Resolutions has been a great asset to our company and has saved us thousands of dollars this year.  I highly recommend this company as they will make sure you get the best service at the lowest possible price!”

Rich Geiser, Operations Manager

Williams Crane Service

Perry Hall, Maryland

 


“A business associate told us about Wireless Resolutions and how they could save us money on our wireless bills each month by using their services.  We didn't believe it at first but still decided to take them up on their offer to do a free bill review.  They cut our bill in half, got us new phones at no charge and proceeded to free up our time so that we could manage our business and not our cell phone account!  That pretty much says it all, doesn’t it?"



Christina Gordon, Purchasing Manager

Russo Lawn and Landscape

Windsor Locks, Connecticut

 

 



“We made a decision to leave Sprint and take our 25 phones to Verizon last year. However, after only two weeks we realized this as a huge mistake for our company as the network was worse and the two-way radio service was terrible.  Verizon went back on their word about the free trial period and would not take back our phones or cancel the service without first charging us thousands of dollars in penalties. Sprint did not seem interested in reinstating our service and would not return our phone calls. We heard about the team at Wireless Resolutions and called to see if they could help us. It took only two days for them to return all the phones to Verizon and get our money back. Then they did the impossible:  They brought us back to Sprint with 25 brand new phones that cost us nothing and two months of free service.  To top it all off they got our monthly bill down to $500 less than what it was in the first place.  Since then we have completely relied on them to manage our account for us and they do an exceptional job!”



Ken Sands, President

Four Seasons Crop Care

Shippingsburg, Pennsylvania

 

 
“We were shocked when Wireless Resolutions showed us that we had been over-paying our Sprint bill each month without knowing.  We trusted our local Sprint rep to manage our 100 phone account.  We even felt guilty about asking for a free bill review because we had such a great relationship with our rep.  But we decided to move forward for curiosity sake….still thinking he was taking good care of us and that nothing would be found.”  Needless to say, our guilt quickly subsided when they showed us we had been over paying our bill by $3,500 every month! Thanks to Wireless Resolutions, we save $42,000 this year. I highly recommend you call Wireless Resolutions as soon as possible!"
 
Stacey Harmon, HR Manager
Sunterra Landscaping
Austin, Texas 

 


“Eastern Technical has been working with Wireless Resolutions since they opened their doors for business.  We admit we were somewhat reluctant to go with this company at first because we thought we could handle things ourselves.  But we decided to give them a chance.  That ended up being the best decision we have ever made. They literally cut our monthly costs in half and they are right on top of every single issue we might have with results in record time.  They go above and beyond for their clients and we highly recommend them to anyone who wants to save time and money.”

Marilyn Munschauer, Business Administrator
Eastern Technical Inc.
Middle River, Maryland

 

The Business Journal

10/23/09

Looking for extra revenue during these harsh economic times?
Chances are you’re overlooking your wireless bills.

Think it’s expensive to hire an outside source to manage your wireless costs? Think again. Successful wireless expense management is
very complex and it can be very costly if you do not have the in-house expertise it takes to manage it. This is why most companies, both
small and large, are now choosing to outsource the process to a professional wireless management firm. Companies waste millions of
dollars each year because they attempt to manage their accounts in house or they allow their wireless providers to
manage their accounts and make decisions for them. 

Click here to read full article

 

Jewish Times 

12/05/08

Marty Taylor’s Cell Phone Savings Secrets
How to make wireless phones pay off

Marty Taylor speaks quickly. A wellspring of information, she can spout facts and figures, compliments and critiques, about
every local wireless provider.

With two decades in the industry, Marty Taylor, now owner of Wireless Resolutions in Joppa, Maryland, said companies waste
millions of dollars annually because they allow their wireless providers to manage their accounts and make decisions for them.

Click here to read full article

Harford Business Ledger Article

10/17/08

New company trims business wireless bills
In many industries, mobile phones, cellular walkie-talkies and personal digital assistants have become indispensable business tools. Most companies could do without, however, the ever-increasing bills for wireless communications services.

Not all those costs are legitimate. Better Business Bureau estimates say 66 percent of all wireless bills contain significant errors and a report by the Gartner Group suggests 80 percent of customers don't notice. It's understandable, considering business account bills are dozens, even hundreds of pages each month, and staff members assigned to review them aren't experts in wireless communications.
Click here for more information

Click here to read full article.

Money For Nothing: Audit Your Wireless Bills
More and more businesses today are paying more than they have to for their wireless service. Many of them just do not have the resources or the expertise to handle such a complex account. They may be still paying for cell phones from former employees that were never closed when the employee left the company. They may be paying for older more expensive plans that have never been updated to a better price. Many are paying for junk fees, erroneous text messaging, and other errors in billing. Third-party Wireless Expense Management firms can help a company save thousands of dollars by finding these things and correcting them.

Click here to read full article.

Resources There are number of websites that offer information, support and background on the wireless industry.

RCR Wireless
Better Business Bureau
Fierce Wireless
CTIA - Wireless Association

 

Wireless Resolutions is objective, fair, ethical. Its services are secure. Wireless Resolutions employees at all levels respect your confidentiality, vigilantly protecting your privacy and sensitive business information. Highly protective security measures prevent others from having access to or misusing your phone billing data.

We accept Master Card, American Express and Visa.

Wireless Resolutions specializes only in wireless expense management.  That’s why we're so good at it.

For more than 20 years, Wireless Resolutions has been an invaluable resource for companies nationwide that utilize wireless communications. We have a proven track record of lowering companies’ monthly wireless expenses, as well as recovering large sums of money due to past overcharges, account errors or fraud and abuse.

Because the team of experts at Wireless Resolutions were once part of the confusing wireless provider bureaucracy, they know all the best ways to save you money. They know who to go to and how to negotiate on your behalf to secure the most effective options for your business.

The professional auditors and billing analysts at Wireless Resolutions are among the most qualified in the industry. They quickly can assess your potential wireless phone bill savings, expose hidden overcharges and unmask employee fraud or abuse. They can negotiate with providers to get your business the maximum amount of wireless service for the lowest price. Consequently, your business can start saving money promptly.

Wireless Resolutions offers years of experience in the wireless industry.  With our exclusive Bill Management/Cost Reduction Service, we have been able to save companies thousands of dollars. Our professionals not only save you money on your wireless account, we save you time that you would otherwise spend managing your account.  Our process scrutinizes your bills to deliver risk-free solutions for dramatic savings.  Savings as high as 50%.

Q. How do I know if I am paying too much for wireless service?
A. If you respond "No" to any of these questions, you are overpaying for your wireless service.

•   Do you know your company's per minute cost for wireless service?
•   Do you know if you have the optimal rate plan for your usage?
•   Are your employees using wireless services to your company's best advantage or to their best advantage?
•   Do you know what "junk" fees are?
•   Do you catch billing errors each month?
•   Do you know about the best deal your carrier can offer you?
•   Do you have an in-house expert monitoring your bills each month?
•   Do you know who to call and what to say to resolve billing issues immediately?
•   Do you have an in-house wireless negotiations expert who is not afraid to fight battles on your behalf?
•   Do you have the time to spend on phone calls to resolve issues?

Q. Why should I contact your firm?
A. Because you have nothing to lose and everything to gain. If Wireless Resolutions does not find potential for savings after the initial wireless bill audit, you owe nothing. If the audit reveals that you are paying more than you should, as is usually the case, you may pay Wireless Resolutions with the funds reclaimed through recovery or negotiation. This is "found" money, not an additional expense.

Q. Who are your clients?
A. Wireless Resolutions serves companies of all sizes from many business sectors that are located in many parts of the country. These clients have one thing in common: the need for an objective third party to investigate their wireless invoices, fight for the service they deserve and capture all possible cost savings.

Q. What level of customer service can I expect from your company?
A. You will find that Wireless Resolutions is objective, fair, ethical, prompt and responsive. The company president signs every piece of correspondence with the same phrase: "…and as always I am here for you." Accordingly, employees at every level of the company live up to her example by ALWAYS being available to help WHENEVER a customer has a need.

Q. Will you protect the privacy of my business and users?
A. Yes. Wireless Resolutions has highly protective security measures in place to prevent access to and misuse of your phone billing data. Every company employee knows that it is essential to vigilantly protect your sensitive business information and privacy.

Q. Do you work for the wireless providers?
A. No. Wireless Resolutions is not connected to the providers and does not receive any compensation from them whatsoever. This ensures complete objectivity as Wireless Resolutions fights for what is rightfully due you. You should never allow your wireless provider or a dealer representing the provider perform a bill analysis.

Q. Why should I pay you when I pay my provider money each month?
A. Because you should choose someone that has your company's best interest in mind and not someone who is driven by commissioned sales or bonus monies for keeping their provider or their dealer profitable at your expense. Never choose an outsource company that is in partnership and accepting commissions from your Wireless Carrier.  That will ensure the Vendors’ objectivity.

Q. Will you show us exactly how you were able to reduce our bill each month?
A. Yes. You will receive a detailed Plan of Action, which you will review and approve before any work is done. The plan shows you exactly how Wireless Resolutions can bring down your costs. Often the Plan of Action includes restructuring your wireless rate plan and negotiating with your wireless provider to optimize cost savings for you.

Q. Once you do the rate plan restructure and bring the Plan of Action to me for my review, will I be making the changes?
A. No. Wireless Resolutions handles everything for you, making any necessary changes and monitoring your account for you. That frees up your time and attention for other aspects of your business.

Q. Does this cost reduction program with Wireless Resolutions mean I have to change providers?
A. No. You can keep your service with your current provider.

Q. Can you give us references from other customers who have benefited from your services?
A. Yes. Customers love to talk about their savings! Please see our testimonial page or feel free to email us for specific contact information so that you can talk to them yourself.

Q. How much do you charge for an initial bill review? What about a cost reduction program?
A. You pay nothing— zero— to have Wireless Resolutions’ experienced professionals make an initial audit of your company's wireless usage and identify potential savings. Should you choose to pursue a cost reduction program with Wireless Resolutions, the fee is a small percentage of the money you save. This is a win-win for both parties because the more we save for you, the more we earn. If you don't save anything, we don't earn anything.

Q. Will my wireless provider object to services provided by Wireless Resolutions?
A. No. Your provider knows that client satisfaction is the key to retaining your business and would rather keep your account than have to sell a new account to replace you. Wireless Resolutions ensures that you are a satisfied customer with your carrier, while working to save you money on your wireless bills.

Q. What if I do not like my current provider.  Do I have to stay with them?
A. Not necessarily. If you would like to change providers, Wireless Resolutions can make the transition easier for you. The company even will shop other providers for you to find you the lowest rates available.

Q. Is wireless cost management really critical to our business success?
A. Yes. Every business cost reduces your bottom line, and wireless phone services are a major cost of doing business. In fact, every year American companies spend in excess of $22 billion for wireless services! Unfortunately, most of those expenditures are not audited, contested nor managed, so many companies pay thousands of dollars in overcharges without knowing it. No wonder Wireless providers made over $60 million last year on billing errors and overcharges to business customers! Wouldn’t you rather put that money in your profits column than give it to your wireless provider?

Q. What can I realistically expect to save in wireless costs for my business?
A. Every client is different, but there is almost always potential for savings. Wireless Resolutions saved over $65,000 dollars for a major Anheuser-Busch Distributor. For another client, Wireless Resolutions made over $14,000 in wireless cost recoveries alone. It also reduced the client’s recurring monthly telephone and data costs by 45 percent, yielding savings of over $30,000 dollars each year.

Q. How can I start saving on my wireless charges?
A. Simple. Contact Wireless Resolutions for free, no-risk initial wireless bill review. You could start saving money before you receive your next wireless bill. Click here to contact us.
 

Stop paying too much for wireless service NOW!

Every year, American companies spend in excess of $22 billion for wireless services, most of which is not audited, contested or managed. As a result, many of these companies fall victim to billing errors, overcharges, excessively high rates, fraud and abuse.

Wireless Resolutions can audit, contest and manage your wireless costs on your behalf, recovering past expenditures and reducing your future wireless costs.